Power of Teamwork by David Holt As difficult as it is to build a cohesive team, it’s really not that complicated. In fact, keeping it simple is critical to your success. It doesn’t matter if you run the executive staff of a multi-location company, manage a department...
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Performance Maintenance Agreements: Go Beyond the Equipment
Performance Maintenance Agreements By: David Holt, NCI Director Sales & Service Leadership In his ContractingBusiness.com article, “A New Dimension in Service Agreements”, NCI President Rob Falke opens with this statement: “Traditional service agreements are...
How the Performance-Based Approach Can Make 2016 the Best Year Ever
How the Performance-Based Approach Can Make 2016 the Best Year Ever by David Holt, NCI Director Business Training & Coaching Will your 2016 be happy or sad? Nobody really knows what the year will bring, but one thing is for sure – you can make it happier for your...
Remembering Nita Brooks
Nita Brooks On the first day of summer 2017, Nita Brooks died of cancer. On that day, National Comfort Institute, Inc. (NCI) lost an important team player, Skip Brooks lost his wonderful wife, Angie Doyle lost her mom, and Nita’s many acquaintances across the country...
Managing Your Most Valuable Asset
Manage Your Most Valuable Asset by David Holt, NCI Director Sales & Service Leadership Time is your most valuable resource. Assuming you make it through the next 24 hours, you have exactly the same amount of time as the richest person in the world. The difference...
Is 2014 Your Year to Shine?
Is 2014 Your Year to Shine? by David Holt, NCI Director Sales & Service Leadership The members of your team perform dozens of business processes each and every day. For example, your team may go through the same steps repeatedly when they generate a report,...
If You Don’t Measure, You’re Just Guessing
If You Don't Measure, You're Just Guessing by David Holt, NCI Director Sales & Service Leadership I’m a huge college football fan. When the games begin in late August, I’m either glued to the TV or I’m visiting football stadiums around the country enjoying some...
Is 2014 Your Year to Shine?
Improving Your Team’s Performance through Better Processes
If You Don’t Measure, You’re Just Guessing
If You Don't Measure, You're Just Guessing by David Holt, NCI Director Sales & Service Leadership I’m a huge college football fan. When the games begin in late August, I’m either glued to the TV or I’m visiting football stadiums around the country enjoying some...
Honest Abe Wouldn’t Guess: He’d Measure
Honest Abe Wouldn't Guess: He'd Measure by David Holt The measure of a great country are the people who lead it. Each February, the United States of America celebrates the birth of our greatest -- the 16th President of the United States -- Abraham "Honest Abe" Lincoln...
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