Performance Maintenance Agreements By: David Holt, NCI Director Sales & Service Leadership In his ContractingBusiness.com article, “A New Dimension in Service Agreements”, NCI President Rob Falke opens with this statement: “Traditional service agreements are...
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Contractor Spotlight: Lakeside Service Company
Customers Go Strong for SAFE Maintenance Plan By: Michael Weil, VP Communications & Publications Lakeside Service Company is a 31-year-old second-generation HVAC company located in Brighton, Michigan, just 40 minutes outside of Detroit. Founded by Tom Boylan, the...
Working on Implementation: The Struggles and Successes of Performance-based Service
Working on Implementation: The Struggles and Successes of Performance-based Service by Mike Weil, NCI VP Communications & Publications In some ways, FisherAir Heating and Air Conditioning, of Brea, CA, is a very typical HVAC service company. In other ways, the...
Have It Your Way: Branding Your HeatMaxx™ and CoolMaxx™ Service Upgrades
Since we've added the HeatMaxx and CoolMaxx programs to the new NCI air balancing training seminars, we've been excited to see so many contractors successfully implementing these services into their businesses. Many who have excelled with these programs have taken...
If You Don’t Measure, You’re Just Guessing
If You Don't Measure, You're Just Guessing by David Holt, NCI Director Sales & Service Leadership I’m a huge college football fan. When the games begin in late August, I’m either glued to the TV or I’m visiting football stadiums around the country enjoying some...
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Enhance Revenues With Commercial Air Conditioning Diagnostics
How would you like to generate additional revenue using Air Diagnostics with your existing commercial customers? If you currently have service agreements with commercial accounts, consider contacting property owners and managers to offer them a service that enhances...
Converting High Static Readings to Diagnostic Sales
Include the ducts in your service agreements by adding static pressure testing. This test adds a new dimension to service by including the entire system, not just the equipment. It provides better service to your customers, more opportunity to increase system...
Does Your Business Operating System Need A Tune-up?
Does Your Business Operating System Need A Tune-up? by David Holt, NCI Director Sales & Service Leadership You may have never considered this, but the “Operating System” (programs like Microsoft’s Windows, Google’s Android, or Apple’s iOS) is actually the most...
Are Maintenance Agreements Really Magic?
Are Maintenance Agreements Really Magic? by David Holt, NCI Director Sales & Service Leadership In the past 37 years working in the HVAC business, I've witnessed many owners grasping for straws, searching for the "magic wand" that will solve all of their problems....
Maintenance Agreements
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