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Questions to Ask BEFORE Adding Services

Questions to Ask BEFORE Adding Services by Rob Falke I recently enjoyed a conversation with a longtime successful contractor from California who told me he was considering adding duct cleaning to his company’s services. I found it interesting that he described the...

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The Problem with Open Filter Racks

A common installation encountered by many Performance-Based contractors is the use of open filter racks. Open filter racks are installed to allow for easy filter access by exposing an inch or so of the filter. The problems with this accessory are that it creates a...

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Peter Arbeeny, All HVAC Service, Brooklyn, NY

December's NCI Performance-Based Contractor is Pete Arbeeny, President of All HVAC Service, Brooklyn, New York. Pete started the business 18 years ago when he was twenty. He ran service from his car until it crashed, and then he used Brooklyn's train system as his...

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Performance Maintenance Agreements: Go Beyond the Equipment

Performance Maintenance Agreements By: David Holt, NCI Director Sales & Service Leadership In his ContractingBusiness.com article, “A New Dimension in Service Agreements”, NCI President Rob Falke opens with this statement: “Traditional service agreements are...

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Oasis Air Conditioning

If you're involved in volunteer and community service projects around Bakersfield, California, chances are you'll run into Oasis Air Conditioning's Ben Dominguez, or an Oasis employee. For NCI Member of the Month Ben and his team, being part of the community means...

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Lee’s Air Conditioning, Heating, and Building Performance

Back in 1981 the world was a very different place than it is today. Californian Ronald Reagan ascended to the presidency of the U.S.; the Iran hostage crisis came to an end; and then Reagan, Pope John Paul II, and Egyptian President Anwar el-Sadat were shot – Reagan...

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Contractor Spotlight: Lakeside Service Company

Customers Go Strong for SAFE Maintenance Plan By: Michael Weil, VP Communications & Publications Lakeside Service Company is a 31-year-old second-generation HVAC company located in Brighton, Michigan, just 40 minutes outside of Detroit. Founded by Tom Boylan, the...

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Diving Headfirst into Performance-Based Contracting

It takes a lot of nerve to re-evaluate your business, decide a change is necessary, and make a move that actually cuts more than a million dollars of revenue in one fell swoop. Ouch! But that is exactly what happened to Wighton’s Refrigeration in late 1997 as they...

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