NCI Article Library

High-Performance HVAC Resources

Absolute Comfort – Houston, TX

Mark Shelton is featured as April's Contractor of the Month. His company, Absolute Comfort, has served customers in the Houston, Texas market for over twenty years. The company today employs thirty and generates over $3,000,000 per year. Their focus is mostly on...

A Simple Way to Set Outside Air CFM

It's often tricky to measure the volume of airflow through an economizer or fresh air intake on a windy day or when a good place for an airflow traverse isn't available. Here's a test method using temperature that will get the job done when the chips are down. This is...

A Closer Look at Barometric Damper Modifications

Since we're deep in the throes of another winter, it must be time to review the use, installation, and application of barometric dampers. While we're at it, let's focus on proper installation of spill switches as well. There are times a draft hood may be viewed more...

99% HSER for Christmas!

The story of how NCI and Pompeii’s helped make a comfortable Christmas for one Cleveland grandma.

9 Ways to Recession-Proof Your Company

There's a good chance you're feeling the effects of the downturn in our economy. Some have decided not to participate and are taking measures to minimize the effects on their companies. Here are some things you can do to help you stay on top: 1. Invest in Guerilla...

Use 5 Easy Steps to Avoid a Pattern of Training that Falls Flat

Training Success: did you ever stop to ask why your training investments haven't quite reached your objectives? Training is expensive and you need to make sure all the time and money you spend is worth the investment (this applies to both live and online training)....

13 SEER – Buyer Beware?

With all the talk about 13 SEER minimum equipment and the expected impact on our industry, few of us have taken time to check out the new equipment engineering data. Many of our manufacturers, concerned about retaining their piece of the market, are introducing...

10 Steps to Building a Winning Team

Building a high performance, results oriented team is a critical part of establishing a firm foundation for the future for your company; one filled with sustainable successes. Before superior results can be achieved, you must have a team committed to the objectives of...

10 Reasons to Get CO & Combustion Certified

1. Your customer's lives may depend on it. Yours too. 2. Because there is no other way to properly service, maintain and maximize the efficiency of a furnace, boiler or water heater. 3. To move ahead of the industry. The sad fact is there is no requirement to do...

10 Tips for Providing Superior Customer Service

In most cases the person who answers your telephone is the very first contact your potential customers have with your company. Here’s 10 tips for customer service personnel to begin building a relationship with your customers from the moment the telephone first rings.