NCI Article Library

High-Performance HVAC Resources

Photo of the Month – June 2014

"Nothing wrong with a little helping hand, I guess." Photo submitted by: Darl Works, Performance Air Balancing, Clearwater, FL. Submit your worst HVAC system photos to stevev [@] ncihvac.com for the Photo of the Month contest.

Photo of the Month July 2016

"Good ol' American ingenuity trumps the mechanical code yet again!" Photo submitted by: Tom Kohlberger, Comfort Control, Inc. Bufurd, GA Submit either your best or worst HVAC system photos to stevev @ ncihvac.com for consideration in the Photo of the Month.

Photo of the Month – August 2016

August 2016 Photo of the Month "Well, since the AIR goes down, I just assumed..." Photo submitted by: Thom Huxley, Carrier Enterprise Submit either your best or worst HVAC system photos to stevev @ ncihvac.com for consideration in the Photo of the Month.

Phil Frasier, Frasier Plumbing & Heating, Rhinelander, WI

Phil Frasier receives this month's NCI Contractor of the Month recognition. He is vice-president of Frasier's Plumbing and Heating, a family business established in 1918 by his Great Grandfather in Rhinelander, Wisconsin. The company has nearly 30 employees and...

Peter Arbeeny, All HVAC Service, Brooklyn, NY

December's NCI Performance-Based Contractor is Pete Arbeeny, President of All HVAC Service, Brooklyn, New York. Pete started the business 18 years ago when he was twenty. He ran service from his car until it crashed, and then he used Brooklyn's train system as his...

Performance-Based Employee Recognition

One of the secrets to high morale, motivation and productivity within the work place is effective employee appreciation. Every employee has a need for praise & recognition - the more immediate, the better. Relying on annual performance reviews is simply not...

Performance Maintenance Agreements: Go Beyond the Equipment

Performance Maintenance Agreements By: David Holt, NCI Director Sales & Service Leadership In his ContractingBusiness.com article, “A New Dimension in Service Agreements”, NCI President Rob Falke opens with this statement: “Traditional service agreements are...

People Trust People

While you might receive leads from someone coming across your website or seeing your ad in the newspaper, you'll get the very best customers from your very best customers who have done business with you. To understand why, you simply need to look at the nature of your...

How the Performance-Based Approach Can Make 2016 the Best Year Ever

How the Performance-Based Approach Can Make 2016 the Best Year Ever by David Holt, NCI Director Business Training & Coaching Will your 2016 be happy or sad? Nobody really knows what the year will bring, but one thing is for sure – you can make it happier for your...

Oversized and Underperforming Equipment

Energy Stewards International, NCI's sister organization in Des Moines, completed an interesting study in Iowa providing new evidence that although most equipment is significantly oversized; it performs so badly that it is actually about the right size. If this is...