NCI Article Library

High-Performance HVAC Resources

Multitasking – Friend or Foe?

Multitasking - Friend or Foe? Nita Brooks, NCI Business Solutions Development Manager The definition of multitasking actually originated in the computing industry. It refers to the ability of a microprocessor to process several tasks simultaneously. With the onset of...

Morris-Jenkins, Charlotte NC

Alton Powell is a new member of NCI, but he's been searching for what it represents for the past six years. Alton is General Manager of Morris-Jenkins of Charlotte, North Carolina. He leads the company with Dewey Jenkins, the President of the company and a solid team...

Mark Damper Handles For Easy Rebalancing

Ever balance a job only to come back and find out the homeowner or tenant decided to "rebalance" the system for one reason or another? By marking your damper positions when the job is complete you can easily tell if they were moved and easily rebalance the system by...

Managing Your Most Valuable Asset

Manage Your Most Valuable Asset by David Holt, NCI Director Sales & Service Leadership Time is your most valuable resource. Assuming you make it through the next 24 hours, you have exactly the same amount of time as the richest person in the world. The difference...

Learning How to Test

The last couple of days I've been on a number of phone conversations with a great HVAC contractor who is just learning to balance kitchen exhaust systems. He's new to air balancing, but committed and eager to be good at it. I've been impressed with the learning...

Is 2014 Your Year to Shine?

Is 2014 Your Year to Shine? by David Holt, NCI Director Sales & Service Leadership The members of your team perform dozens of business processes each and every day. For example, your team may go through the same steps repeatedly when they generate a report,...

Introducing NCI’s New Service Proposal

How many times in a week is your service technician placed in a situation where he or she finds a problem with a customer's system and when he approaches them with their options they're upset with the unexpected expense? You're stuck explaining options until they...

Insight Air, Phoenix, AZ

Rick Rohrbacher is the owner of Insight Air located in Phoenix Arizona. In addition to having his second daughter two weeks ago and moving into their new home two weeks from now, it's been a very busy spring at for Rick and the rest of his company. As we spoke with...

If You Don’t Measure, You’re Just Guessing

If You Don't Measure, You're Just Guessing by David Holt, NCI Director Sales & Service Leadership I’m a huge college football fan. When the games begin in late August, I’m either glued to the TV or I’m visiting football stadiums around the country enjoying some...

How to Generate Leads With HeatMaxx™

Ok, so you've trained your techs on how to test initial system performance with HeatMaxx™. You've got the forms and the right tools. So how do you generate leads form your service calls, and just as important, how do you follow up a lead from a low-scoring HeatMaxx™...