NCI Article Library

High-Performance HVAC Resources

Davis Services, Inc. – Spartanburg, South Carolina

Davis Services, Inc., of Spartanburg, South Carolina is June’s NCT Contractor of the Month.

The Curse of Hot Weather

David Holt is Director, Business Training and Coaching for National Comfort Institute On June 21st, we officially transition from spring to summer in the northern hemisphere. According to National Oceanic and Atmospheric Administration (NOAA) weather statistics, the...

CSER Enters Its Second Year

CSER Enters Its Second Year by Rob "Doc" Falke Since the introduction of CSER™ (NCI's Cooling System Efficiency Rating), last year, the number of contractors that measure their system's total BTU delivery has skyrocketed. Many have enjoyed the benefits of measuring...

Community Focus Creates Awesome Opportunities

Community Focus Creates Awesome Opportunities by David Holt, NCI Director Sales & Service Leadership How many times have you had a young baseball player come to your shop asking for donations to help support their team as they travel to a tournament? If you're...

CO Monitor Sales Tips

We received two great tips on creative ways of selling Low-level Carbon Monoxide Monitors and using them to help close sales. The first tip is from NCT Member, John Jones of ABC HVAC CO., Clarkston, MI. When one of John's service techs offers the NSI 3000 low-level CO...

CO and Combustion Diagnostics: Cause Versus Symptom

Jim Davis, Senior Instructor, National Comfort Institute When using the NCI Combustion Diagnostic Reports and Diagnostic Matrix, it is important to recognize the most likely defect/cause of the problem, versus a symptom that it creates. Specifically, a defect/cause is...

Carbon Monoxide- When It’s Hot, It’s Hot

Two questions that come up quite often in our seminars is "why take CO or Combustion readings in summer?," and "why take diagnostic training in the spring?" The thinking is "the heating season is over and by the time we use the information from class next fall, it...

Capture Fall IAQ Opportunities

Fall and spring seasons lack the extreme temperatures that usually keep our services in high demand. You're required to dig down deep and focus on new ways to generate business. Let's take a look at several approaches you can use in your marketing and daily...

Does Your Business Operating System Need A Tune-up?

Does Your Business Operating System Need A Tune-up? by David Holt, NCI Director Sales & Service Leadership You may have never considered this, but the “Operating System” (programs like Microsoft’s Windows, Google’s Android, or Apple’s iOS) is actually the most...

Building Surface Temperature and Your Customer’s Comfort

Building Surface Temperature and Your Customer's Comfort by David Richardson One of the primary goals of an HVAC professional is to ensure the comfort of their customers. Let's say that you have designed and installed an HVAC system that is absolutely perfect. The...