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High-Performance HVAC Resources

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Current Article Library Category: Air Conditioning

Combustion Diagnostics Yield High-Margin System Repairs

Those who have implemented Combustion Diagnostics in their service agreements know that technology has given us the ability to uncover mechanical deficiencies with fuel burning appliances like never before. Combustion analysis helps us detect improper fuel input,...

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CO Monitor Sales Tips

We received two great tips on creative ways of selling Low-level Carbon Monoxide Monitors and using them to help close sales. The first tip is from NCT Member, John Jones of ABC HVAC CO., Clarkston, MI. When one of John's service techs offers the NSI 3000 low-level CO...

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Carbon Monoxide- When It’s Hot, It’s Hot

Two questions that come up quite often in our seminars is "why take CO or Combustion readings in summer?," and "why take diagnostic training in the spring?" The thinking is "the heating season is over and by the time we use the information from class next fall, it...

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Calculating Heating Energy Savings

Calculating Heating Energy Savings It is safe to say 98% of equipment in the field is underfired at factory settings, making that equipment quite inefficient. It can also be said that two-stage equipment can be even worse, especially in "low-fire" mode. To tune this...

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Building Air Leakage and Two-Story Cooling Problems

A common complaint Performance-Based contractors across the country have to deal with during the summer is the large temperature differences in two story homes. The second floor is typically hot and burning up, while the first floor is extremely cold. It is common for...

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Are Maintenance Agreements Really Magic?

Are Maintenance Agreements Really Magic? by David Holt, NCI Director Sales & Service Leadership In the past 37 years working in the HVAC business, I've witnessed many owners grasping for straws, searching for the "magic wand" that will solve all of their problems....

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Adapting System Renovations to Changing Economic Times

As economic conditions change, in order to remain successful it's necessary to evolve our recommendations to our customers. When money's tight, people continue to spend it, but they will be wiser in their decisions to be sure they get the best value possible. Over...

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10 Steps to Building a Winning Team

Building a high performance, results oriented team is a critical part of establishing a firm foundation for the future for your company; one filled with sustainable successes. Before superior results can be achieved, you must have a team committed to the objectives of...

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10 Tips for Providing Superior Customer Service

In most cases the person who answers your telephone is the very first contact your potential customers have with your company. Here’s 10 tips for customer service personnel to begin building a relationship with your customers from the moment the telephone first rings.

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The HVAC Industry Needs A Return to Craftsmanship

Craftsmanship is gradually disappearing in our industry. Once upon a time, most installers and technicians took pride in their work, put a lot of effort into doing it right the first time, and created quality projects that provided comfort and value for their customers. We need to get back to that.

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