NCI Article Library

High-Performance HVAC Resources

Is 2014 Your Year to Shine?

Is 2014 Your Year to Shine? by David Holt, NCI Director Sales & Service Leadership The members of your team perform dozens of business processes each and every day. For example, your team may go through the same steps repeatedly when they generate a report,...

If You Don’t Measure, You’re Just Guessing

If You Don't Measure, You're Just Guessing by David Holt, NCI Director Sales & Service Leadership I’m a huge college football fan. When the games begin in late August, I’m either glued to the TV or I’m visiting football stadiums around the country enjoying some...

HSER™ Season is Upon Us

HSER™ Season is Upon Us by Rob "Doc" Falke In May of 2004 we released the CSER ™ and HSER ™ procedures to NCI Members. With the success many members have enjoyed with CSER this summer, several members requested that we address HSER again this fall with additional...

How to Get Diagnostic Work

Nearly all systems are in need of air-side and combustion diagnostic, but getting permission to test the systems, and getting the customer to agree to pay for repairs requires more than technical genius. We asked a number of successful NCI Performance-Based...

Honest Abe Wouldn’t Guess: He’d Measure

Honest Abe Wouldn't Guess: He'd Measure by David Holt The measure of a great country are the people who lead it. Each February, the United States of America celebrates the birth of our greatest -- the 16th President of the United States -- Abraham "Honest Abe" Lincoln...

Member of the Month – Having Passion for the Industry

Having Passion for the Industry - Comfort Inc August 2013 Speaking with Comfort Incorporated owner Richard Williams and General Manager Todd Lynn quickly reveals their passion for the company and the HVAC industry. As Richard puts it, “We wake up every morning to a...

Four Seasons Air Conditioning and Heating Company, Kingsville, TX

In Kingsville, Texas it's been over 100 degrees every day since early June. It hasn't rained for over a year and unless you've been watering your front lawn constantly, your yard is now only dirt. But if your cooling contractor is Four Seasons Air Conditioning and...

Flush the Tech Talk

Our customers are different creatures than they were a decade ago; and they're a whole new species than what they were in the 80's. Some of us old timers remember scribbling a model number and a price on a proposal, pushing it across the table and hearing them mumble,...

Introducing Performance-Based Selling

This year at HVAC Comfortech, David Richardson of Kentucky-based Richardson's Heating & Air and I gave a seminar about Performance-Based Selling. In just 90 minutes we attempted to cover what should have been a four day class. Actually we're in the process of...

What is the Relationship between the Internet-of-Things and Performance-Based Contracting?

What is the Relationship between the Internet-of-Things and Performance-Based Contracting? by Mike Weil The secret of change is to focus all of your energy not fighting the old, but on building the new – Socrates One of the things I love about the HVAC Industry is its...