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Combustion Diagnostics Yield High-Margin System Repairs

Those who have implemented Combustion Diagnostics in their service agreements know that technology has given us the ability to uncover mechanical deficiencies with fuel burning appliances like never before. Combustion analysis helps us detect improper fuel input,...

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Carbon Monoxide- When It’s Hot, It’s Hot

Two questions that come up quite often in our seminars is "why take CO or Combustion readings in summer?," and "why take diagnostic training in the spring?" The thinking is "the heating season is over and by the time we use the information from class next fall, it...

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Does Your Business Operating System Need A Tune-up?

Does Your Business Operating System Need A Tune-up? by David Holt, NCI Director Sales & Service Leadership You may have never considered this, but the “Operating System” (programs like Microsoft’s Windows, Google’s Android, or Apple’s iOS) is actually the most...

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Are Maintenance Agreements Really Magic?

Are Maintenance Agreements Really Magic? by David Holt, NCI Director Sales & Service Leadership In the past 37 years working in the HVAC business, I've witnessed many owners grasping for straws, searching for the "magic wand" that will solve all of their problems....

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13 SEER – Buyer Beware?

With all the talk about 13 SEER minimum equipment and the expected impact on our industry, few of us have taken time to check out the new equipment engineering data. Many of our manufacturers, concerned about retaining their piece of the market, are introducing...

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10 Tips for Providing Superior Customer Service

In most cases the person who answers your telephone is the very first contact your potential customers have with your company. Here’s 10 tips for customer service personnel to begin building a relationship with your customers from the moment the telephone first rings.

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