NCI Webinar Series
Webinar Description:
Are you like most contractors who struggle with getting feedback from customers on satisfaction surveys?
Make sure your customers know how important their satisfaction is to you. Tune in to this webinar to learn tips from contractors who are successful in finding out how well the team has performed.
This presentation will detail a process to ensure you leave no survey unreturned! Learn how to set up successful procedures to measure and track your customer satisfaction levels.
Who will benefit from attending this webinar?
Owners, Customer Service Managers and Customer Service Representatives will learn a process to follow that makes sure you hear feedback from every customer you serve.
Webinar Leader: Nita Brooks
Includes: If You Don’t Measure PDF and No Survey Left Behind Word Doc.