HVAC Customer Service Online Training
Service is the key to Performance-Based Contracting™. These classes focus on best practices for your customer service team. From actively listening, dispatching, through 10 modules about how to be proactive, these courses will set your team up to serve your customers professionally and leave them with a positive experience!
Take your customer service department to the next level with these online modules. From understanding how to actively listen, to customer service basics and dispatching, to understanding how the difference in generations can impact you workplace, these modules will get you going.
In Proactive Customer Service 101 you'll learn about the company structure and your role, understanding personality types, communicating with customers, creating rapport, and understanding customer needs.
In Proactive Customer Service 201, you'll learn about getting the customer to the right person, setting up appointments and follow-up, escalating calls, internal customer service, and accountability.
This series of short online courses will help the onboarding process and teach rookies the basic fundamentals of HVAC systems, along with how each major department works together to achieve the goals of an HVAC Company.