Path to Performance with NCI’s 4-D Business Model
3 hours+
This online training series is four modules that will help you accomplish this by introducing and helping you implement a series of common business processes that profitable businesses worldwide use to achieve extraordinary results through ordinary people.
These modules provide your team with instructions, tools and a method to define your unique path to reach sustainable double-digit net profits.
Click on any of the module titles below to find out more about them:
Step 1: Six Steps to Achieve Your Goals
This course starts you on the path to double-digit net profits by defining six critical steps.
- Define the Vision
- Define the Departmental Missions
- Define the Best Practices
- Hire the Right People
- Provide Tools & Training
- Measurement & Accountability
Downloadable attachments included:
Vision & Mission worksheets
Who should attend?
All owners and key managers involved in defining departmental missions, defining processes, hiring and training employees will benefit from this course.
Step 2: Evaluating Your Business Practices
Before you can improve, you must first evaluate how your business practices are doing in each of the four dimensions of your business – Sales & Marketing, Service & Maintenance, Installation & Renovation, and Business Leadership & Management.
This course walks you through evaluating your current business practices, critical skills and supporting tools. This course will help you and your team to prioritize what needs to be worked on to turn weaknesses into strengths. Repeating these evaluations on an annual basis will help to continuously improve your practices and engage your entire team.
Downloadable attachments included:
4-D Business Assessment Workbook
To gain the most from this course, you may order a Performance Planner notebook that includes Practices, Skills, & Tools 3-part Assessment Forms. There are exercises and additional material in the Performance Planner that enhances this course. If you do not purchase a Performance Planner, the forms included in the workbook attachment in the online course may be printed out and followed.
Who should attend?
All owners, managers and key employees involved in structuring operational processes, providing the right tools and cultivating the skills needed to follow best practices will benefit from this course.
Step 3: Improve Your Practices through Performance Action Teams
Do you feel like you are constantly putting out fires in your operations? Is your team committed to contributing to finding solutions? It takes the entire team to successfully implement and assess your best practices. YOU cannot do it alone!
This course teaches you how to form Performance Action Teams to improve your practices and processes. Start to drive collaborative planning, decision making and problem solving at the lowest level appropriate in your company.
Downloadable attachments included:
Invitation to Participate template
Who should attend?
All owners, managers and team leaders will benefit from this course by learning how to develop an effective team that will problem solve and improve processes and practices in the company.
Step 4: Measuring & Tracking Your Performance with Scoreboards
Every successful HVAC contracting business earns consistent double-digit net profits through measured performance in every aspect of their business. This course teaches you how to set individual and team goals, then measure and track performance results. You will learn how to successfully engage the entire team in an atmosphere of accountability that drives performance and profitability.
Downloadable attachments included:
Performance Scoreboard Templates
Who should attend?
All owners and managers will benefit from this course by learning how to create a high performance team using key performance indicators and scoreboards that keep everyone on the team on track.