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Current Category: Management

Does Your Business Operating System Need A Tune-up?

Does Your Business Operating System Need A Tune-up? by David Holt, NCI Director Sales & Service Leadership You may have never considered this, but the “Operating System” (programs like Microsoft’s Windows, Google’s Android, or Apple’s iOS) is actually the most...

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Building Relationships with a Servant Attitude

  Mahatma Gandhi said, "The best way to find yourself is to lose yourself in the service of others." Servant Leadership A servant leader is one who leads with the objective to better serve others by enhancing the growth of individuals through teamwork and...

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Avoid Communication ‘Misfires’

Avoid Communication 'Misfires' by Nita Brooks, NCI Business Solutions Development Manager In today’s fast-paced world, everything revolves around effective communication. The stream of communication, or the lack of it, makes a huge impact on your productivity and...

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Are You a Trailblazer? Then Embrace Change

Are You a Trailblazer? Then Embrace Change! By Nita Brooks, NCI Business Solutions Development Manager A trailblazer is a person who makes, does or discovers something new and makes it acceptable or popular to follow a new path. Do you have a vision of a different...

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Are Maintenance Agreements Really Magic?

Are Maintenance Agreements Really Magic? by David Holt, NCI Director Sales & Service Leadership In the past 37 years working in the HVAC business, I've witnessed many owners grasping for straws, searching for the "magic wand" that will solve all of their problems....

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The HVAC Industry Needs A Return to Craftsmanship

Craftsmanship is gradually disappearing in our industry. Once upon a time, most installers and technicians took pride in their work, put a lot of effort into doing it right the first time, and created quality projects that provided comfort and value for their customers. We need to get back to that.

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