Business Management Training 101 4 hours+
These four modules will get you started in understanding such HVAC-business related topics as handling your financials to problem solving to dealing with change.
Click on any of the module titles below to find out more about them:
Financial Formatting - An Intro to Basic Accounting Principles
The Financial Formatting online course is offered to bridge the gap between the Business Management I and Business Management II online courses. This online course explains how to set up each department in a company and how to establish the chart of accounts. The course offers many other necessary accounting procedures to obtain correct financial controls. NCI’s Financial Formatting course will enable any company to gather, record and publish financial information so it is available at any time to provide owners and managers the tools to effectively make any financial decision diagnose any financial issue that needs to be addressed.
This online business course is ideal for owners, officers, accounting staff and managers who could benefit from a better understanding of how great accounting practices and processes are a key to HVAC contracting success.
Problem Solving and Decision Making
How much time do you spend on identifying the real issues before tackling a problem? Do you have a structured process that helps you make the best decisions?
We make decisions and solve problems continually. The key to finding the right solutions to our problems lies in our ability to identify options, research them and then put things together in a way that works.
In this course, you will learn:
- How to clearly define problems
- Problem solving steps
- Effective problem solving tools
- Essentials for good decision making
- Creative thinking techniques
- Selecting the best approach for making decisions
- How to avoid decision making mistakes
Effective problem solving becomes much more reliable using a professional approach based on sound decision-making practices.
The following positions (roles) will benefit from attending this course:
- Owners and all management positions with decision making authority
What you will learn from this course.
- Problem solving models
- Essential tools and techniques to apply to problems
- How to involve the team with creative thinking methods
- Step-by-step approach from identifying problems to apply solutions
The following resources, tools, forms, and/or downloads are included as part of this course:
- Problem Solving and Decision Making course manual
- Quick Reference Guide
Business Management Basics - The NCI Business Model
Do you have defined standards in place to guide your team?
Learn how to use standards and measurements to set expectations and guide your team.
This course is an introduction to:
- Understanding how to use uniform standards to define performance expectations
- A business model that shows a supporting structure for a successful HVAC team
- How to use departmental measurements to create consistency in your company
Using a model with successful standards will help you define a winning formula for your company to reach the results you deserve.
The following positions (roles) will benefit from attending this course:
Owners, General Managers, Operations Managers and Office Managers
What you will learn from this course.
- How to define standards and expectations for your team
- How the team interacts together in a successful business model
- Measuring performance using departmental benchmarks
The following resources, tools, forms, and/or downloads are included as part of this course:
– 14 Business Principle Worksheet
Managing and Dealing With Change
Do you make the most of new opportunities for learning and growth by adapting to change?
Change is inevitable. Don’t be a resister. Learn how to make the most of your opportunities by managing and coping with change.
In this course, you will be able to:
- Start from where you are to react to change
- See change as an essential element, not to be feared or resisted
- Understand that adapting to change is about your attitude
- Recognize an effective change process
- See change as an opportunity
- Identify strategies to help change be accepted and implemented
When you accept and manage change as an opportunity for learning and growth, you are able to take positive steps to turn resistance into motivation.
The following positions (roles) will benefit from attending this course:
- Customer Service personnel
- Service providers
- Management Team
What you will learn from this course:
- Recognize change opportunities
- Process to adapt to change
- Identify strategies to help facilitate change
- Embrace change by letting go of the way things used to be
The following resources, tools, forms, and/or downloads are included as part of this course:
- Managing and Dealing with Change Course Manual
- Quick Reference Guide