Business Performance 101 3 hours+
In this 101 course, you’ll learn how to properly perform service & maintenance, create a high-performance company culture and understand how to use KPIs.
Click on any of the module titles below to find out more about them:
Managing Business Performance - Performing Service & Maintenance
This course is designed to provide a professional path for field personnel to follow in order to maintain a successful and profitable service and maintenance department. This course defines expectations of performance from technicians and explains supporting tools that will help them achieve their goals. After completing this online course, participants will understand the processes and procedures required to provide outstanding service and maintenance for your customers and generate revenue opportunities for the company.
Prerequisite:
This online course is separated into two parts to fully define service and maintenance operations. This is the first part of the course, detailing service and maintenance field performance. The second part, Managing Business Performance – Service & Maintenance Operations, defines the operational side of service and maintenance.
It is recommended to first complete the online course, Managing Business Performance – Understanding How KPIs fit the NCI Business Model.
Who Should Complete?
All field service & maintenance technicians, operations managers, general managers & business owners will benefit from this online course. After completing this course, supporting staff will also have a better understanding of service & maintenance field operations.
Managing Business Performance - Creating a High Performance Company Culture
This course is designed to provide guidelines that will help to create a Performance-Based company culture, with superior customer services. This course defines expectations of performance and team member interaction throughout the company. After completing this online course, participants will understand what performance-based means internally, as well as externally.
There are tips included to help you determine what your current company culture is and how to make changes that will guide the ongoing culture within the company. This course, Managing Business Performance – Creating a Performance-Based Company Culture has been developed to help assist personnel to take control of the direction of the company’s future.
Prerequisite:
The Managing Business Performance series of online classes are designed as guidelines for your entire company. It is recommended to first complete the online course, Managing Business Performance – Understanding How KPIs fit the NCI Business Model.
Who Should Complete?
All leaders in your company – supervisors, operations managers, general managers & business owners – will benefit from this online course.
Managing Business Performance - Understanding How Key Performance Indicators Fit the NCI Business Model
The class provides a fundamental understanding of how to run a profitable HVAC service and replacement company, from start to finish.
Participants completing the online class will learn commandments of standards for the company, the team, and the customer. The NCI Business Model is explained using key areas to define expectations of performance. This class covers how Key Performance Indicators (KPIs) fit the business model and why it affects every area of your business.
This class, together with the additional modules, will provide every member of your team with the understanding of how they fit the organization, how the team operates and the expectations needed to develop the right company culture to sustain the company’s growth and stability.