Business Performance 201 2 hours+
In Business Performance 201, you’ll learn how to manage the installations, system renovations. Plus, service and maintenance operations in these online modules. Be sure to take 201 after finishing 101!
Click on any of the module titles below to find out more about them:
Managing Business Performance - Performing Installations & System Renovations
This course is designed to provide a professional path for installation and system renovation crews to follow in order to provide the highest quality end result to the customer. This course defines expectations of performance from installers and explains supporting tools that will help them achieve the company’s objectives. After completing this online course, participants will understand the processes and procedures required to provide high performance systems in place, with outstanding customer services delivered.
Prerequisite:
This online course is designed as a stand-alone class to fully define the installation and system renovation operations. It is advisable to first complete the online course, Managing Business Performance – Understanding How KPIs fit the NCI Business Model. All managers should also complete the additional Managing Business Performance online courses.
Who Should Complete?
All field installation and system renovation technicians, operations managers, general managers & business owners will benefit from this online course. After completing this course, supporting staff will also have a better understanding of successful installation and system renovation field operations.
Managing Business Performance - Service & Maintenance Operations
This course is designed to provide a template for running a successful and profitable service and maintenance department. This course explains productivity solutions that will help to manage performance and deliver results in key areas. Supporting roles are defined that will keep performance results on track and create an unbeatable team. After completing this online course, participants will understand effective processes and procedures that will assure outstanding service and maintenance for your customers and generate revenue opportunities for the company.
Prerequisite:
This course is designed as a two-part class for service and maintenance operations. The first part of the course is Managing Business Performance – Performing Service & Maintenance. Completing the first part will explain field expectations, while this second part of the course deals with managing performance in the field.
It is recommended to first complete the online course, Managing Business Performance – Understanding How KPIs fit the NCI Business Model.
Who Should Complete?
Operation managers, general managers & business owners will benefit from this online course. After completing this course, service technicians, maintenance technicians and supporting staff will have a better understanding of how the entire service and maintenance operations fits together to form a cohesive team and deliver superior services.