HVACR for Rookies 2 hours+
Do all of your employees know and understand the basics of working in an HVAC company?
Without a doubt, it is a struggle to bring new people up to speed who don’t have a background in the HVAC industry. It is hard enough to train rookies on the fundamentals of their job responsibilities, much less understand the inner workings of the HVAC Company. This series of short online courses will help the onboarding process and teach rookies the basic fundamentals of HVAC systems, along with how each major department works together to achieve the goals of an HVAC Company. They will learn terms that can easily be understood by employees and customers alike, practiced and used to explain and relate to your services.
Click on any of the module titles below to find out more about them:
HVAC for Rookies Module 1 -The Foundational Structure
This first module explains the purpose of each of the major departments in an HVAC company – Service and Maintenance, Sales and Marketing, Installation and Business Operations.
HVAC for Rookies Module 2 - HVAC Basics
This second module defines how systems work in easy to understand laymen’s terms, using medical references to understand an HVAC system.
HVAC for Rookies Module 3 - System Performance
This third module explains measured performance, energy efficiencies, home performance and the importance of system maintenance.
HVAC for Rookies Module 4 - Improving System Performance
In this fourth module you will learn what a performance-based contractor does to focus on improving the safety, health, comfort and energy efficiency of your customer’s home.
HVAC for Rookies Module 5 - Defining Roles in an HVAC Company
In this fifth module, you will learn how all of the roles in an HVAC Company work together to achieve the company objectives.
HVAC for Rookies Module 6 - Measuring Success in an HVAC Company
A performance-based contractor measures success in every aspect of the company. This sixth module defines key performance indicators used to set and track goals in each department.
HVAC for Rookies Module 7 - Communicating with Customers
This seventh module defines scripts that can be used to learn how to talk to your customers to explain your services in easy to understand laymen’s terms.
HVAC for Rookies Module 8 - FAQs From Customers
Is your team prepared with answers when customers call in with concerns? This last module helps your support team respond to frequently asked questions.