Business Management Training 301
3 hours+
In these four modules you’ll learn about advanced business subjects like how to interview properly and hold employees accountable. How to measure the results when you send team members for training and how to manage their performance on the job.
Click on any of the module titles below to find out more about them:
Hiring for Success - Interviewing Techniques
Do you have a hiring process that will help you choose candidates with the right skills, talents and behaviors to fit into your company culture?
Create a winning hiring process that will allow you to seek out and select long term employees to grow with your company.
In this course, you will learn:
- Recruitment and hiring selection processes
- Effects of a wrong hiring decision
- How to create a job analysis and position profiles
- Better use of job advertising
- Fair and consistent interviewing processes, with effective interview questions, effective forms, better communication skills and effective management of interviewing difficult applicants
A stable workforce comes from long term loyal employees growing in your company. Learn how to customize job profiles to recruit and select applicants with a format that reveals how they will fit into your company culture.
What you will learn from this course.
- Effective recruiting and hiring selection processes
- Meaningful job analysis
- Performance assessments of behaviors as an indicator of future performance
- Tips on interviewing techniques
- Interviewing traps to avoid
The following resources, tools, forms, and/or downloads are included as part of this course:
- Hiring for Success Course Manual
- Interview Question sample
- Job Analysis Worksheet
- Quick Reference Guide
- Resume Rating Guide Worksheet
Building Employee Accountability
Do you understand how to apply fundamental elements that will build a culture of accountability within your company?
Teach and build skills required for accountability, including goal setting. Learn to delegate tasks with effective feedback that will lead to a team that accepts responsibility for their actions and outcomes.
In this course, you will be able to:
- Understand accountability and identify the requirements of it
- Apply the cycle of accountability
- Learn the fundamentals
- Pinpoint ways to build accountability in your company
- Isolate areas for self-improvement
When you create an accountable organization, the team produces more effectively
The following positions (roles) will benefit from attending this course:
- Customer Service personnel
- Service providers
- Management Team
What you will learn from this course:
- Recognize change opportunities
- Process to adapt to change
- Identify strategies to help facilitate change
- Embrace change by letting go of the way things used to be
The following resources, tools, forms, and/or downloads are included as part of this course:
- Building Employee Accountability Course Manual
- Quick Reference Guide
Measuring Training Results
Do you know how to establish a good training plan with an effective means of evaluating the end result, with an understanding if training has achieved your goals?
There are lots of good reasons to offer training and even more reasons for employees to take training. Just offering training is not enough to ensure you meet company goals when investing time and training dollars, even with really good training programs. There is an accountability element that must be planned for and followed up on to make sure training really “sticks” and your investment pays off. This course will help you answer the questions:
- What was the value of the training?
- Did we meet the objectives that were set out?
- Did the training bring about some kind of lasting change in behavior?
Learn the essential elements of planning training objectives and measuring results, creating a process that is easy to implement.
Who Should Attend
The following positions (roles) will benefit from attending this course:
- Management Team
- Trainers
Benefits of Attending This Course:
At the end of this course, you will be able to:
- Identify effective methods of training evaluation
- Understand the steps required in essential elements of measuring training results
- Tie training measurements back to original training objectives
- Explore effective methods to report training results
Resources/Downloads:
The following resources, tools, forms, and/or downloads are included as part of this course:
- Measuring Training Results Course Manual
- Quick Reference Guide
Managing Employee Performance
Do you know how to inspire employees to be their best and manage optimum performance results?
Learn how to use performance management to keep your team engaged, motivated and performing at their best.
This course will help you develop essential skills to manage and inspire employees to unsurpassed performance by:
- Understanding the role of goal setting in performance management
- Learning a three-phase model to help prepare employees for peak performance
- Activating inner employee motivations>
- Learning how to evaluate employee skills
- Exploring motivational tools and techniques
Learn the vital elements of inspiring others to optimum performance and create a motivating environment that encourages employee growth and development.
The following positions (roles) will benefit from attending this course:
- Owners
- Management Team
- Supervisors
At the end of this course, you will be able to:
- Identify effective methods of performance management
- Have tools to help employees set and achieve goals
- Implement a three-phase model that will help you prepare employees for peak performance
- Motivate performance and evaluate skills
The following resources, tools, forms, and/or downloads are included as part of this course:
- Managing Employee Performance Course Manual
- Quick Reference Guide