Do your technicians drop the ball because of a lack of standard procedures to capture information?

Learn a standard debriefing process to ensure a quick reaction to your customer’s needs before technicians move on to the next call. Don’t waste valuable time running down techs the next day when the information is stale. This webinar will improve your team’s efficiency and ensure happy customers.

Who will benefit from this webinar?

• Customer Service Representatives and Dispatchers will learn a consistent debriefing process to capture critical information at the close of each call.
• Technicians will benefit from attending by learning how the information will be followed up to keep customers smiling and commissions coming.
• Service Managers lives will become easier with a systematic process to keep the team productive and customers happy.

Webinar Leader: Nita Brooks

Includes: Debriefing Script and SOP SVC-0006 Debriefing Process downloads to use.