NCI Article Library

High-Performance HVAC Resources

Current Category: Management

Eliminating Problems Through Innovation

Eliminating Problems Through Innovation by Nita Brooks, NCI Business Solutions Development Manager Who doesn't have problems? I hear from contractors every day that they spend the majority of their time putting out fires. Wouldn't it be nice if problems solved...

Don’t Be Victor Frankenstein

by David Holt

Don't Be Victor Frankenstein In 1818, Mary Shelley published Frankenstein, her best-selling horror classic about an experiment that goes horribly wrong. Swiss student, Victor Frankenstein, uncovers the secret to bringing life to that which is lifeless. In assembling...

Do Your Customers Pay With a Smile?

by Dominick Guarino

Collecting money is one of the least favorite tasks for a small business owner. Many contractors would rather avoid the awkwardness and just send a bill. This can really hurt cash flow, considering how much you have tied up in a typical installation. Getting your...

Do You Get Paid What You’re Worth?

by Mike Weil

Vendor Spotlight, Rodney Koop, founder of The New Flat Rate.

Developing a Customer Referral Plan

by Nita Brooks

Developing a Customer Referral Plan By Nita Brooks, NCI Business Solutions Development Manager Your company should invest in developing a good customer referral plan to reward and give incentives to your loyal customers to spread the word on your products and...

Delivering Peace of Mind for a Living

by Mike Weil

Don Ball, Ball Heating & Air Conditioning Contractor Spotlight.

Declare Independence from the Weather

by David Holt

Declare Independence from the Weather by David Holt Outdoor temperatures have been exceeding 100° F all across North America this summer. HVAC contractors in these "hot spots" have been racking up some serious overtime trying to handle all the emergency no-cooling...

The Curse of Hot Weather

by David Holt

David Holt is Director, Business Training and Coaching for National Comfort Institute On June 21st, we officially transition from spring to summer in the northern hemisphere. According to National Oceanic and Atmospheric Administration (NOAA) weather statistics, the...

Creating Employee Motivation

by Nita Brooks

Before tackling how to create employee motivation, it is important to first understand that there are basic externally motivated needs that must be met to create employee job satisfaction. In today's competitive environment, most employers understand they must provide...