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CO Monitor Sales Tips

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We received two great tips on creative ways of selling Low-level Carbon Monoxide Monitors and using them to help close sales. The first tip is from NCT Member, John Jones of ABC HVAC CO., Clarkston, MI. When one of John's service techs offers the NSI 3000 low-level CO...

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Carbon Monoxide- When It’s Hot, It’s Hot

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Two questions that come up quite often in our seminars is "why take CO or Combustion readings in summer?," and "why take diagnostic training in the spring?" The thinking is "the heating season is over and by the time we use the information from class next fall, it...

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Calculating Heating Energy Savings

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Calculating Heating Energy Savings It is safe to say 98% of equipment in the field is underfired at factory settings, making that equipment quite inefficient. It can also be said that two-stage equipment can be even worse, especially in "low-fire" mode. To tune this...

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Are Maintenance Agreements Really Magic?

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Are Maintenance Agreements Really Magic? by David Holt, NCI Director Sales & Service Leadership In the past 37 years working in the HVAC business, I've witnessed many owners grasping for straws, searching for the "magic wand" that will solve all of their problems....

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10 Steps to Building a Winning Team

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Building a high performance, results oriented team is a critical part of establishing a firm foundation for the future for your company; one filled with sustainable successes. Before superior results can be achieved, you must have a team committed to the objectives of...

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10 Tips for Providing Superior Customer Service

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In most cases the person who answers your telephone is the very first contact your potential customers have with your company. Here’s 10 tips for customer service personnel to begin building a relationship with your customers from the moment the telephone first rings.

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The HVAC Industry Needs A Return to Craftsmanship

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Craftsmanship is gradually disappearing in our industry. Once upon a time, most installers and technicians took pride in their work, put a lot of effort into doing it right the first time, and created quality projects that provided comfort and value for their customers. We need to get back to that.

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