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Progressive Water Heater Troubleshooting

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Most of us wrestle with frustration when it comes to solving problems related to water heater pilot outages. Some of us admit we often give it a half-hearted effort because we think the problem should be fixed by the utility company or someone else. When in many cases...

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The Problem with Open Filter Racks

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A common installation encountered by many Performance-Based contractors is the use of open filter racks. Open filter racks are installed to allow for easy filter access by exposing an inch or so of the filter. The problems with this accessory are that it creates a...

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Pricing Duct Renovations

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Pricing Duct Renovations By: Al D'Ambola Duct renovation work is increasing at a steady clip across the country. Our industry is embracing the idea that just replacing the equipment isn't that great of a service to our customers without taking the time to get the duct...

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Never Downplay the Value of a Visual Inspection

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While performing complete combustion diagnostics is critical, visual inspection is often what solves problems before start-up and allows us to fix them. Because environmental conditions constantly change, even the most experienced technician can be fooled using...

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Morris-Jenkins, Charlotte NC

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Alton Powell is a new member of NCI, but he's been searching for what it represents for the past six years. Alton is General Manager of Morris-Jenkins of Charlotte, North Carolina. He leads the company with Dewey Jenkins, the President of the company and a solid team...

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Diving Headfirst into Performance-Based Contracting

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It takes a lot of nerve to re-evaluate your business, decide a change is necessary, and make a move that actually cuts more than a million dollars of revenue in one fell swoop. Ouch! But that is exactly what happened to Wighton’s Refrigeration in late 1997 as they...

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It’s out! Manufacturers are building and selling super high efficiency heating and air conditioning equipment. How cool is that? Wait a tick – that’s old news right? That’s been happening in this industry since the first Oil Embargo back in 1973. So why is it after 42...

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Member Spotlight: Minnick’s, Inc.

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Member Spotlight Minnick’s, Inc. by Steve Vannoy, NCI Technical Curriculum Manager Our member spotlight this month shines brightly on longtime NCI Member, Minnick’s, Inc. in Laurel, Maryland. A lot has been going on at this growing service business.  One particularly...

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