Questions to Ask BEFORE Adding Services by Rob Falke I recently enjoyed a conversation with a longtime successful contractor from California who told me he was considering adding duct cleaning to his company’s services. I found it interesting that he described the...
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The Problem with Open Filter Racks
A common installation encountered by many Performance-Based contractors is the use of open filter racks. Open filter racks are installed to allow for easy filter access by exposing an inch or so of the filter. The problems with this accessory are that it creates a...
Peter Arbeeny, All HVAC Service, Brooklyn, NY
by National Comfort Institute, Inc.
December's NCI Performance-Based Contractor is Pete Arbeeny, President of All HVAC Service, Brooklyn, New York. Pete started the business 18 years ago when he was twenty. He ran service from his car until it crashed, and then he used Brooklyn's train system as his...
Performance Maintenance Agreements: Go Beyond the Equipment
by David Holt
Performance Maintenance Agreements By: David Holt, NCI Director Sales & Service Leadership In his ContractingBusiness.com article, “A New Dimension in Service Agreements”, NCI President Rob Falke opens with this statement: “Traditional service agreements are...
How the Performance-Based Approach Can Make 2016 the Best Year Ever
by David Holt
How the Performance-Based Approach Can Make 2016 the Best Year Ever by David Holt, NCI Director Business Training & Coaching Will your 2016 be happy or sad? Nobody really knows what the year will bring, but one thing is for sure – you can make it happier for your...
Oasis Air Conditioning
by National Comfort Institute, Inc.
If you're involved in volunteer and community service projects around Bakersfield, California, chances are you'll run into Oasis Air Conditioning's Ben Dominguez, or an Oasis employee. For NCI Member of the Month Ben and his team, being part of the community means...
NCI High Performance Contracting Overview – May Newsletter 2010
This month we feature both technical and business-oriented articles focused on helping your Performance-Based business. Be sure to read Nita Brooks' article on Generation Gaps - it's a real eye opener! Rob takes a look at the importance of both Airside and...
Lee’s Air Conditioning, Heating, and Building Performance
by Mike Weil
Back in 1981 the world was a very different place than it is today. Californian Ronald Reagan ascended to the presidency of the U.S.; the Iran hostage crisis came to an end; and then Reagan, Pope John Paul II, and Egyptian President Anwar el-Sadat were shot – Reagan...
Contractor Spotlight: Lakeside Service Company
by Mike Weil
Customers Go Strong for SAFE Maintenance Plan By: Michael Weil, VP Communications & Publications Lakeside Service Company is a 31-year-old second-generation HVAC company located in Brighton, Michigan, just 40 minutes outside of Detroit. Founded by Tom Boylan, the...
Diving Headfirst into Performance-Based Contracting
by Mike Weil
It takes a lot of nerve to re-evaluate your business, decide a change is necessary, and make a move that actually cuts more than a million dollars of revenue in one fell swoop. Ouch! But that is exactly what happened to Wighton’s Refrigeration in late 1997 as they...